Terms and Conditions

Terms & Conditions
We are The Painters Paradise Ltd, trading as Painters Paradise, a UK limited company

Address: 2B Quarry Crescent, Launceston, Cornwall, PL15 7PF
Registration no: 15407455
VAT No: GB 464 0921 94 

paintersparadise.co.uk is operated by Painters Paradise Ltd. Any references to 'we', 'us', 'Painter Paradise', 'paintersparadise.co.uk' or similar terms is a reference to The Painters Paradise Ltd.

1. Introduction
1.1 By making a purchase with us, you agree to the following terms and conditions.

1.2 It is your own responsibility to ensure that you are fully aware of all of these terms and conditions when making a purchase with Painters Paradise.

1.3 These terms and conditions can be altered at any time, so you should read them every time you make a purchase on this website. The publish date is stated at the bottom of this document.

2. The contract of sale
2.1 On occasion, an item may be mispriced. If you purchase a mis-priced item, we reserve the right to cancel the contract and relist the product at the correct price.

2.2 We reserve the right to cancel any order at any time prior to delivery, for any reason - no contract of sales exists until your order is verified by a member of staff. Our initial order status ‘Processed’ does not mean that a contract of sale is in place. This only means that the order has been successfully received into our system. From there on, validity and verification must occur before the contract of sale exists. Further, we reserve the right to degrade the order status from 'Pick in progress' to 'Declined' should your order become unacceptable for any reason.

2.3 The contract made between us through any transaction is governed by UK law, using only the English language.

3. Privacy
Please refer to our Privacy Policy.

4. Delivery
4.1 Information about UK deliveries can be found here.

4.2 Information about International deliveries can be found here.

4.3 Lost deliveries. We use various reputable couriers for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are very rare circumstances where parcels do not arrive within the agreed timescale. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost by the courier.

4.5 In the case of a parcel being signed for but the customer denies receiving the package, this is called a Denial of receipt. Under these circumstances, we must contact the courier to confirm the delivery details, and the courier will contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.

4.6 Most orders shipped by The Painters Paradise require a signature upon delivery. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office/delivery depot.

4.7 Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. Couriers consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address or obtain the delivered parcel from the signatory.

4.8 If an item is returned to us undelivered because it was not collected or received by the recipient, we reserve the right to charge delivery charges for subsequent deliveries.

4.9 When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery. If the delivery is accepted and signed for, you will have entered into a contract to accept the item in its delivered state and, as such, we cannot assume liability for any subsequent issues surrounding loss or damage.

5.0 If collecting an order or purchasing in store, we will not accept liability for the paint once it leaves the premises.

5. Prices
5.1 All of our prices are published including VAT but will be supplied with a full vat invoice.

5.2 Our prices may change daily. We may update prices during working hours.

5.3 All manufacturers generally have price increases throughout the years, due to increases in manufacturing costs and inflation. While we try to absorb as much of these costs ourselves, these price increases are unavoidable.

6. Returns and exchanges
Please refer to our returns and exchanges policy,

7. Copyright
7.1 All text and images on this website remain either the copyright of Painters Paradise or the copyright of the paint manufacturer. Usage of any of this material is prohibited unless authorised by the copyright holder.  Painters Paradise is authorised to use all images that are used on this website.

7.2 If you are unsure of anything stated in these terms and conditions, or you have any questions, then you should contact us before making a purchase.

8. Risk and title change
The risk of loss and damage of products is assumed by you from the moment the product(s) are delivered.

9. Colour accuracy
We've made every effort to make the colours appearing on screen as close as possible to the ones sold by us that you will actually use. Unfortunately, we cannot guarantee an exact colour match to the screen colour, colour card or any other paint. The colour appearing on the screen should not be relied upon as being accurate. Paint swatch colours will vary depending on your screen settings.

10. Colour and paint
Specific colours entered by customers online, using the "colour required" text box, that are from a recognised designer range of colours, will be supplied with the "closest visual colour" from the selected manufacturers' own listed range of colours and shades. This will be carried out by eye and is a subjective decision by our team. We will freely give assistance on all the products that appear on our website where individual knowledge exists, however, we are unable to comment on any brands that we do not stock or sell. It is important that you know that we cannot accept returns or refunds for specially mixed or tinted paint colours once purchased, whether they have been opened or not. This is because each colour is made to order and therefore cannot be restocked. Please note, that all paints on our website will be mixed to order unless specifically stated otherwise.

Paints purchased from other suppliers will not necessarily match those supplied by painters Paradise and ready-mixed versions of paint will not match a mixed to order colour of the same name, number or code. If you have previously purchased paint and need to replicate the colour, we recommend you purchase a tester or small quantity to check the colour is correct before committing to a large purchase. Please be sure that what you have ordered is the correct colour, shade and finish you require.

In the event of a colour dispute, you will be required to return all tins purchased at your own cost for analysis and inspection by the manufacturer. Results of analysis depend on the brand involved and can take many weeks. This is because the manufacturers will be looking to establish if there is a fault with a batch or if there is a problem with their paint. Once this analysis is complete and we have received the results from the manufacturer we will write to you with the findings of the report. No credit or replacement of the goods will be offered without prior receipt of the report and any subsequent settlement will be as instructed by the manufacturers and limited to and not exceeding the cost price of the goods. No settlement will be offered toward labour costs or any other loss in any circumstance.

Additional Terms & Conditions For Credit Account Customers

Credit will not be granted until the application form has been fully completed and references taken up and reviewed.

Customers holding approved credit account facilities with the company will be required to settle their accounts on or before the 30th of the month following the month of invoice. Failure to comply with these terms and conditions may result in the withdrawal of credit facilities and any sums outstanding will become payable, in full, immediately upon notice. The customer will also lose benefit of any previously agreed discounts of special terms.

The company reserves the right to withdraw credit facilities and demand immediate payment of all monies outstanding at their discretion.

Where credit terms are exceeded, we reserve the right to charge interest per month at a rate of 1.5% on outstanding balance.

If legal proceedings are issued all legal costs will be payable by the customer and will be invoiced. If a Debt Collection Agency is instructed all costs will be payable by the customer to the Agency.

Special order and tinted paints cannot be returned for credit.

Goods correctly supplied will only be accepted for return at the discretion of the management, in which case a handling charge of 15% will be applied.
In the event of short delivery or any other grievance, the company should be notified within seven days from date of invoice/delivery. Failure to do so will result in the claim being dismissed.
All products remain the property of Painters Paradise Ltd until payment is received in full.

Account payments can be made by bank transfer BACS, card or cash payment in store. Bank details can be found on any issues invoice or statement. We will not contact you via email to change payment account details. If you receive any correspondence to change account payment details please contact us immediately.